Privacy notice

Who we are and what this covers

This notice explains how Kellbro Enterprises LLC ("Kellbro," "we") collects, uses, shares, and protects personal information through kellbro.com, our rental application, our resident system, and our communications with you.

Information we collect

• Contact forms: your name, email, phone, organization, and message.
• Rental applications: contact details, household size, residence history, income information, rental assistance, pets, vehicles, emergency contact, and your electronic signature.
• Screening: identity information, date of birth, Social Security number or ITIN, and consumer reports are collected only in our secure screening system, with your authorization, not on this website.
• Residents: lease, payment, and maintenance records kept in our resident system.
• Website use: our site stores your language choice in your browser. It does not use advertising cookies or sell browsing data.

How we use it

• To respond to your request and communicate with you
• To evaluate rental applications under our written criteria
• To manage leases, payments, repairs, and housing program requirements
• To meet legal obligations and protect the rights and safety of residents and Kellbro

When we share it

Kellbro does not sell or rent personal information. We share it only:

• With the consumer reporting agency that prepares your screening report, with your authorization
• With a housing authority, program, or case manager when you ask us to, or as your housing assistance requires
• With service providers who operate our resident system, payment processing, email, and forms under confidentiality obligations
• When required by law, subpoena, or court order, or to protect someone’s safety

Protecting application information

Sensitive identifiers are never collected on this website or by email. Please do not send Social Security numbers, bank account numbers, or medical information through our contact form or by email. Applications are retained for three years after a decision and then securely destroyed, unless a housing program or the law requires longer.

Text messages

If you opt in, Kellbro may text you about your request, application, or tenancy. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to texts is never a condition of applying or renting, and mobile numbers and opt-in information are not shared with third parties for their marketing.

Machine translation

English and Spanish are built into this site. If you choose another language from the language menu, the page text is sent to Google’s translation service to be translated, under Google’s privacy policy. Do not use machine translation on pages where you are entering personal information.

Security and breach notice

We use administrative, technical, and physical safeguards appropriate to the information we hold. If a breach of security involving your personal information occurs, we will notify you without unreasonable delay as Missouri law requires (RSMo 407.1500).

Your choices

You may ask to see, correct, or delete the personal information we hold about you, subject to records we must keep by law or under a housing program. Contact info@kellbro.com or 816-935-9595. This site is not directed to children under 13, and we do not knowingly collect their information online.

Changes to this notice

We will post any changes on this page with a new effective date.

If this Spanish or machine-translated version differs from the English version, the English version governs. Ask us and we will explain any part of this policy in your language.